Diploma in Call Centre Professionals. (DCCP)

Eligibility: Minimum 12th with convent back ground Pass. Duration - 4 months Fees - Rs. 12,000.00/-

Course Contains
* English Language * Voice Modulation & Accent Training
* Reading, Writing, Spelling * Mouth Exercise
* Vocabulary, Stock of Word * Pronunciation
* GD, JAM, Extempore * Plosive Sound, TH & Vowel Sound
* Professional Communication * Soft Skills
* Listening Skills * Current Affairs
* Bio-Data Preparing * Debate
* Personality Development * Role Play
* Body Language, Dress Code * Mind Power Training
* Interview Tips & Trics * Public Speaking
* SWOT Analysis * Leadership Skills
* Time Management * Dominating Power Generate
* Stress Management * Telephonic Communication Skills
* Speed Reading * Selling Skills
* Presentation Skill * Self Confidence Building
* Professional Attitude * Accent Training
* Call Centre * Phonetics
* BPO & KPO * Mock Interview
* Service Industry Handle * Mock Calling
* Work Procedure * Mock Troubleshoot
* Situation Handling * Mock Test
* Customer Relationship * Office Environment
* The Agent * Deals with Boss & Other Staffs