Duration : 12 Months, Course Fees : 30,000.00/-, Instalment Breakup : 10,000/- + 2000/- X 10 months, Eligibility : 10TH PASS. COURSE CODE : 1529
Fundamentals of Front Office Operations:
Introduction, reservation stage, pre-registration stage, post-registration stage, during the stay activities, departure stage, post-departure stage, registration process, room selling techniques, function of bell desk, equipment and aids, bell desk procedures.
Preparing for Guest Services:
Introduction, objectives, preparing for guest services, effective interdepartmental communication, front office structures, layout trends &practices, the hotel organization and the front office manager, property management systems, guest registration, managing the financial, guest check-out procedures forms and formats.
Interdepartmental Communication:
Introduction, objectives, classifying hotels, role of front office, marketing and sales department, housekeeping department, food and beverage department, banquet department, accounts, maintenance or engineering department, duties and responsibilities of some front office staff, attributes of front office personnel.
Role of Reception:
The hospitality industry, the room division organisation, security aspects of the hotel, roles and responsibilities of a receptionist towards customer care, role of reception in communication, non-verbal communication, written communication, telecommunication, fax, rates and packages, methods of reservation, information required for a reservation, recording book, property management system, types of accounts, night audit, debit card, credit cards and charge cards.
Hotel Classifications:
Marketplace consistency, revenue sources, hostel location classification, hotel product types, room sales differentiation, market segmentation, room type, guest room makeup, hotel organization, room division, front office.
Interpersonal and selling skills:
Introduction to front office operations, reservation procedures, check- in procedures, check -out procedures, guest accounting, yield management, statistics and reports, security and safety responsibilities, guest service and communication, interpersonal and selling skills.